Privacy Policy

Online Health Booking is an online healthcare booking and assistance platform. This Privacy Policy applies when you visit our website, submit a booking or enquiry, contact us by phone, email or WhatsApp, or otherwise interact with our services.

We help users discover and request appointments with diagnostic centres, laboratories and other healthcare service providers. The provider that ultimately performs a test may have its own privacy practices and notices.

The information collected depends on how you use the website.

• Contact and identity details, such as patient name, mobile number and email address.
• Booking details, including requested test, preferred date, city, area and appointment requirements.
• Information you voluntarily share in an enquiry, prescription-related message or support conversation. Please share only what is necessary for booking assistance.
• Technical information such as device type, browser, approximate location derived from IP address, visited pages and referral source.
• Communication records when you contact us through WhatsApp, telephone, email or website forms.

• To respond to enquiries and process diagnostic test booking requests.
• To check service availability and coordinate with an appropriate diagnostic provider.
• To communicate appointment details, preparation instructions, prices or changes.
• To maintain website security, prevent misuse and troubleshoot technical issues.
• To understand website performance and improve content, navigation and services.
• To comply with applicable legal obligations and respond to lawful requests.

Some booking requests may reveal health-related information, such as the name of a prescribed scan or test. We use such information only as reasonably necessary to provide booking support, communicate your request to the selected provider and meet legal requirements.

Online Health Booking is not a medical records repository. Do not send complete medical records, identification documents or financial information unless they are specifically required and you understand why they are needed.

• With diagnostic centres, laboratories or collection partners when needed to check availability or fulfil your requested booking.
• With technology, hosting, communications, analytics and security vendors that support website operations under appropriate obligations.
• With WhatsApp or other communication platforms when you choose to use those services; their own privacy terms also apply.
• With authorities or other parties when required by law, necessary to protect rights and safety, or connected with a legitimate business restructuring.

We retain information only for as long as reasonably required for booking support, customer service, dispute handling, security and legal compliance. Retention periods can vary according to the type of record and why it was collected.

We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure. Users should avoid sending unnecessary sensitive information through open communication channels.

Subject to applicable law, you may ask to access, correct or delete personal information, withdraw a consent-based request, or object to certain uses. Some records may need to be retained for legal, security or transaction purposes.

To make a request, email onlinehealthbooking@gmail.com with enough information for us to identify the relevant interaction. We may verify your identity before acting on a request.

Our services are intended for adults and for guardians arranging care for dependants. Children should not submit information independently without parent or guardian involvement.

The website may link to third-party sites. We do not control their privacy practices. We may update this policy as our services or legal requirements change, and will post the revised date on this page.